{"id":1602,"date":"2019-07-22T13:53:29","date_gmt":"2019-07-22T16:53:29","guid":{"rendered":"https:\/\/pactonet.com.br\/servicos\/sindico-profissional-copy\/"},"modified":"2026-08-12T14:08:39","modified_gmt":"2026-08-12T17:08:39","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/pacto.cgc.dev.br\/?page_id=1602","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1602\" class=\"elementor elementor-1602\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1afd4e8 e-con-full header-blog-nav e-flex e-con e-parent\" data-id=\"1afd4e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<nav class=\"elementor-element elementor-element-e998955 e-con-full e-flex e-con e-child\" data-id=\"e998955\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<nav class=\"elementor-element elementor-element-9b1ff4a e-con-full e-flex e-con e-child\" data-id=\"9b1ff4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f02d67 page-breadcrumbs elementor-widget elementor-widget-wp-widget-bcn_widget\" data-id=\"3f02d67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-bcn_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"breadcrumbs\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to PACTO Administradora de Condom\u00ednios.\" href=\"https:\/\/pacto.cgc.dev.br\" class=\"home\" ><span property=\"name\">Home<\/a><meta property=\"position\" content=\"1\"><\/span>\/<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Blog.\" href=\"https:\/\/pacto.cgc.dev.br\/?page_id=17\" class=\"post-root post post-post\" aria-current=\"page\"><span property=\"name\">Blog<\/span><\/a><meta property=\"position\" content=\"2\"><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cecc388 header-blog-nav-title elementor-widget elementor-widget-heading\" data-id=\"cecc388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OUVIDORIA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7fbf0a header-blog-nav-title elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"b7fbf0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quando a resposta n\u00e3o vem, a Ouvidoria assume.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f0843 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"24f0843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A Ouvidoria \u00e9 o canal para reclama\u00e7\u00e3o, elogio e sugest\u00e3o. Toda manifesta\u00e7\u00e3o recebe resposta com prazo e respons\u00e1veis determinados.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/nav>\n\t\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a21e895 e-con-full e-flex e-con e-parent\" data-id=\"a21e895\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8d0e958 e-con-full e-flex e-con e-child\" data-id=\"8d0e958\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-56bd10f e-con-full e-flex e-con e-child\" data-id=\"56bd10f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe1dec9 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"fe1dec9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O caminho natural de qualquer assunto \u00e9 a \u00e1rea respons\u00e1vel ou o gerente de relacionamento do condom\u00ednio, que conhece o hist\u00f3rico e costuma resolver mais r\u00e1pido. Se j\u00e1 passou por eles e n\u00e3o foi resolvido, a Ouvidoria assume o caso.<\/p><p>A manifesta\u00e7\u00e3o \u00e9 registrada, encaminhada a quem tem al\u00e7ada para decidir e acompanhada at\u00e9 o encerramento. Voc\u00ea recebe o prazo de resposta e o nome de quem responde pelo caso, sem precisar cobrar.<\/p><p>Elogio e sugest\u00e3o tamb\u00e9m s\u00e3o bem-vindos, e chegam a quem pode agir: \u00e9 assim que a gente descobre o que est\u00e1 funcionando e o que precisa mudar no atendimento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eafc496 e-con-full e-flex e-con e-child\" data-id=\"eafc496\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bc0dd18 e-con-full e-flex e-con e-child\" data-id=\"bc0dd18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95ef670 elementor-widget elementor-widget-heading\" data-id=\"95ef670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">COMO FALAR COM A OUVIDORIA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05c6d74 elementor-widget elementor-widget-heading\" data-id=\"05c6d74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tr\u00eas caminhos, o mesmo registro<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c85f02f elementor-widget elementor-widget-text-editor\" data-id=\"c85f02f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #145eff;\"><strong>SUPER \u00c1REA DO <span style=\"color: #145eff;\">CLIENTE<\/span><\/strong><\/span><br \/>Em <a href=\"\/?page_id=23\">Fale Conosco<\/a>, escolha Ouvidoria e preencha os campos do formul\u00e1rio.<\/p><p><span style=\"color: #145eff;\"><strong>E-MAIL<\/strong><\/span><br \/><a href=\"mailto:ouvidoria@pactonet.com.br\" target=\"_blank\" rel=\"noopener\">ouvidoria@pactonet.com.br<\/a>, com nome completo e o c\u00f3digo ou o nome do condom\u00ednio.<\/p><p><span style=\"color: #145eff;\"><strong>TELEFONE\/WHATSAPP<\/strong><\/span><br \/>Se voc\u00ea precisar resolver um problema urgente, ligue para <a href=\"https:\/\/api.whatsapp.com\/send?phone=553121160300\" target=\"_blank\" rel=\"noopener\">(31) 2116-0300<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d895137 e-con-full e-flex e-con e-parent\" data-id=\"d895137\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5201c93 e-con-full e-flex e-con e-child\" data-id=\"5201c93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36ee5e2 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"36ee5e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que a Ouvidoria trata<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb63739 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"bb63739\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Vale para s\u00edndicos, moradores, conselho fiscal, funcion\u00e1rios do condom\u00ednio e prestadores.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-715068d e-con-full e-flex e-con e-child\" data-id=\"715068d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-063b358 e-con-full e-flex e-con e-child\" data-id=\"063b358\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23965d6 elementor-widget elementor-widget-heading\" data-id=\"23965d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reclama\u00e7\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ff6940 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5ff6940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Algo que n\u00e3o foi resolvido pela \u00e1rea respons\u00e1vel ou pelo gerente de relacionamento, ou que demorou mais do que devia.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07d2267 e-con-full e-flex e-con e-child\" data-id=\"07d2267\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0a8813 elementor-widget elementor-widget-heading\" data-id=\"b0a8813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Elogio<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb351e3 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"eb351e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Atendimento, pessoa ou solu\u00e7\u00e3o que fez diferen\u00e7a na rotina do condom\u00ednio. O reconhecimento chega a quem atendeu.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-510b55e e-con-full e-flex e-con e-child\" data-id=\"510b55e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-119f305 elementor-widget elementor-widget-heading\" data-id=\"119f305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sugest\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c88dd0f elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c88dd0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Ideia de melhoria em servi\u00e7o, processo ou ferramenta. Sugest\u00f5es recorrentes viram demanda para a \u00e1rea respons\u00e1vel.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2c0f95 e-con-full e-flex e-con e-parent\" data-id=\"f2c0f95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a1f6f8f e-con-full e-flex e-con e-child\" data-id=\"a1f6f8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-403a071 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"403a071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para agilizar, tenha isso em m\u00e3os ao registrar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12022cb e-con-full e-flex e-con e-child\" data-id=\"12022cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e10595 lista-estilizada elementor-widget elementor-widget-text-editor\" data-id=\"3e10595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Nome completo de quem est\u00e1 registrando<\/li><li>Unidade, quando o assunto for da sua unidade<\/li><li>Com quem voc\u00ea j\u00e1 falou na PACTO<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe1d163 lista-estilizada elementor-widget elementor-widget-text-editor\" data-id=\"fe1d163\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>C\u00f3digo ou nome do condom\u00ednio<\/li><li>O que aconteceu, com datas<\/li><li>N\u00famero do protocolo ou do atendimento anterior, se houver<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0fa06d e-con-full e-flex e-con e-parent\" data-id=\"a0fa06d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a7d42a5 e-con-full e-flex e-con e-child\" data-id=\"a7d42a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6c6b0ef e-con-full e-flex e-con e-child\" data-id=\"6c6b0ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ef15d6 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5ef15d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos atentos para ouvir voc\u00ea<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b80897 elementor-widget__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7b80897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Descreva o que aconteceu, as datas e com quem voc\u00ea j\u00e1 falou. Na OUVIDORIA voc\u00ea tem prioridade.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fcbd74 e-con-full e-flex e-con e-child\" data-id=\"6fcbd74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3fef1b elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"b3fef1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver os canais da Ouvidoria<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OUVIDORIA Quando a resposta n\u00e3o vem, a Ouvidoria assume. A Ouvidoria \u00e9 o canal para reclama\u00e7\u00e3o, elogio e sugest\u00e3o. Toda manifesta\u00e7\u00e3o recebe resposta com prazo e respons\u00e1veis determinados. O caminho natural de qualquer assunto \u00e9 a \u00e1rea respons\u00e1vel ou o gerente de relacionamento do condom\u00ednio, que conhece o hist\u00f3rico e costuma resolver mais r\u00e1pido. Se [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":1561,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1602","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - PACTO Administradora de Condom\u00ednios<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - PACTO Administradora de Condom\u00ednios\" \/>\n<meta property=\"og:description\" content=\"OUVIDORIA Quando a resposta n\u00e3o vem, a Ouvidoria assume. A Ouvidoria \u00e9 o canal para reclama\u00e7\u00e3o, elogio e sugest\u00e3o. Toda manifesta\u00e7\u00e3o recebe resposta com prazo e respons\u00e1veis determinados. O caminho natural de qualquer assunto \u00e9 a \u00e1rea respons\u00e1vel ou o gerente de relacionamento do condom\u00ednio, que conhece o hist\u00f3rico e costuma resolver mais r\u00e1pido. 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